FREQUENTLY ASKED QUESTIONS

 

ORDERING PAYMENT DELIVERIES & DISCOUNTS

90% of the time we can start as soon as you're ready. We have over 15,000 beams and uprights in stock, and happy teams of installers ready to jump in the truck.
We'll give you an accurate quote prior to dispatch, so you're not surprised.
Yes, other suppliers pretend that GST is somehow not a part of doing business in Australia. Baffling.
Yes, to government departments and credit approved customers. We require payment on completion of the job for everyone else.
Yes, the bigger the job, the better we can do. And we maintain that price discount throughout all future transactions!
Yes, they are in stock 99.9% of the time in all mainland locations. Hobart currently doesn't carry the full range.
Yes, if you are on our mailing list, we'll send you regular specials.
Yes, it may not be much for a couple of bays as we keep prices sharp, but give us a call to discuss.
Yes, no problems.
Generally for smaller orders yes. We have uprights pre-assembled and beams aplenty.
Yes, see the contacts page for your nearest showroom and opening hours.
Direct deposit, credit card or cash is fine by us. Cheques too, but they have to clear first.
We dispatch within 48 hours, but mostly the next day. The time it takes will depend of your location but local deliveries will arrive with 2-3 days and anywhere else 7-10. But, we will give you call to discuss once the order is placed.
Sure is. We use the latest SSL encryption technology. We don't see your card details, and we certainly don't store them.
Yes, if you can wait for the cheque to clear. Bandits have caught us out too many times for us to deliver goods prior to cleared funds, sorry.
Yes, or you can ask a courier to pick up for you. Just let us know a time so we can have everything ready.
Not yet, but we are working on it.
Yes, as long as we are comparing apples with apples, we're confident we offer the best value racking in Australia. Don't expect us to price match some dodgy, 30 year old second hand racking that's been sitting outside at Bondi Beach though.
We don't hire out racking, but can generally help if you want a short term rental of a jack or a container ramp. Give us a call.

PRODUCT WARRANTY & STANDARDS

Yes, we've been in business over 10 years, proudly Australian-owned by a family that has separated itself around Australia so we can maintain a high standard. Our rate of growth suggests we are on the right track. And if you don't believe us, we can happily provide dozens of references from both big and small customers who use us time after time.
Yes, Monash University has tested our racking to AS-4084-2012, the current Standard.
Sure can, just email us and we'll flick you a copy.
We guarantee your racking against structural and manufacturing defect for 6 years providing load ratings and advice have been followed and you maintain a strict annual Safety Audit.
We guarantee your racking against structural and manufacturing defects for 6 years, providing load ratings have been followed.
Two years against Structural or Manufacturing Defects. Very rare!
The warranty is a back to base warranty. All we need you to do is drop the item back to one of our warehouses so that we can get it repaired, or replaced. Our warranty does not cover misuse.
We manufacture in China to engineered standards.

SAFETY CHECKS AND AUDITS

Yes, the Racking Standard AS4084-2012 requires that a safety check be carried out on a regular basis and at least once every 12 Months.
Yes, here's a guide. We would still recommend you get independent checks. What if you miss something?
Yes, your first safety check is free (we can't do a better price than free!) - then we charge by the hour for subsequent checks. We also have a Safety Guide if you'd like to do it yourself.

PRODUCT FEATURES & AVAILABILITY

Yes, we have loads of beam lengths to suit almost any situation. In extreme cases, we can manufacture a specific solution on a large job.
Most likely. If you use a Dexion style upright and beam, then Unirack is compatible. Call for advice.
Yes, we can organise that. Generally takes a bit longer to organise, so plan ahead.
We can do millions of combinations. Widths of 900mm, 1200mm, 1500mm, 1800mm, 2000mm, 2400mm. Depths of 400mm, 600mm, 800mm. Heights of 900mm, 2000mm, 2500mm and 3000mm. 
We have a few options. Most commonly we use a high-grade, water-resistant particle board. Steel and Wire Shelves also available.
Hmmm, tricky. We can for large jobs (over $20,000) direct from the factory but it is time-consuming, sorry. But, we have worked with some local powder-coaters and done some cool stuff for a reasonable price. So give us a call.
No, sorry, we don't manufacture here, but we have loads of solutions that might get around the problem.
We have white and grey -- twice the colours offered by anyone else in Australia. For large orders we can custom colour.
Our racking compares beautifully. Our beams are machine welded. Our steel is high-grade. Our powder coating lines are automated. We have 4 connectors per beam, where competing systems have only 3. Also, structurally, racking has to reach an Australian Standard, which ours does.
It was a tricky decision. But, there are 3 reasons. Our pre-galvanised frames last longer, they don't chip paint when inevitably hit by busy employees, and are slightly cheaper.
Yes, there are small add-ons that you'll need eg, load rating signs, corner protectors etc. All prudent accessories. Don't worry, we'll make sure you are compliant.
They are stronger than particle board, and generally wear better in busy or wet environments.

DESIGN & INSTALLATION

Yes, just give us a call and we'll be there asap. If you're in a remote area, we can run you through the measuring process, then do up a plan for you. Click here for an example.
Yes, just give us a call, we will arrange to visit and measure up. We can then work out how to optimize the space you have and design something to suit. Click here for some example of our previous designs.
Yes, except in Queensland where a QBCC License is required. For the rest of the country we have a handy, step-by-step guide that'll help. On larger, more complex jobs we'd recommend you let us do it.
Generally, have the area cleared and make sure all entrances are clear. We'll give you a checklist.
We have small, heavy duty shims to even things out. If your floor is really wonky, let us know first and we'll solve it.
Yes, it's easy. No problems.
No, we do it for you. It's good to know they've been assembled to a high standard for safety reasons.
Yes, we are fully covered when installing your racking. Certificates of currency available for inspection.
Yes, we have teams in all capital cities and can organise almost any location.
Yes, for safety reasons, it is vitally important to dynabolt your frames to the floor.
Yes, just bring back the problem section (in pristine condition, hopefully) and we'll swap out new parts that do fit.
Pallet racking is not designed to fit to a wall but we work with a team of engineers who will be able to work out a solution for you.?
Yes, we'll need to see the job and formally quote, but we do it all the time.
No, installation means putting up the frames and securing the beams, then dynabolting everything down. It's different for every job, but we can give you a firm and fair quote for installation. It's what we do.